The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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and to the billing aspect, that’s even more horrendous! Purchased a brand new cell phone as my contract was up for renewal on the internet was designed to get $one hundred credit score hardly ever confirmed up sent the phone by means of mail the best way they instructed me to copyright Submit and obtained it. I got a textual content message declaring they obtained it and my credit will be on my bill, but still my bill came plus they however charge me for it. Once i identified as. They had the audacity to state the phone wasn’t the cell phone they had been expecting?! What other cellular phone could it are already? It absolutely was their phone they despatched me two years back?! Together with the deliver it back program?! They explained to me they might consider it and email me back in no way bought an e mail. They known as me back again and we’re endeavoring to say it had been a technical dilemma with my phone exactly the same agent who is designed to have taken care of me?
• I used to be bounced involving many brokers, my calls have been disconnected, And that i gained inconsistent info relating to my contract and savings.
However, the most beneficial just transpired. Right after speaking to Telus business, I was not proud of the system presented and requested being tranferred for the LOYALTY dept. She adjusted the price of the data program but enhanced the price of the telephone for your Internet of -$1. WHAT A JOKE!!!
@chris14 I wished to crystal clear up some inaccurate facts. We will mend TELUS owned downed strains at no demand. We are going to only remove the line absolutely for development/renovation needs but there is a payment associated. We despatched you A non-public message in the event you want to move forward with both situation.
You are able to only modify it. I waited for one hour over the cell phone to speak to a human. He was practical, but had to redirect me to a different particular person. I had been then on maintain for an additional hour. They made available me a far better offer, but it really wasn't what was provided on the web. People offers are for new customers. As being a faithful customer I would have to shell out $seventy eight when compared to $60 to get a new customer, to the service I needed.
• In my dialogue with Juan in the loyalty crew, I was falsely accused of remaining discriminatory Once i referenced Yet another department, which was extremely offensive and uncalled for. Juan afterwards apologized, declaring the knowledge was totally unacceptable.
after the agent review my account he reported i can't give you a offer or credits such as you have now with the exiting account, so i just gave up and hangup the telephone.
following the agent evaluation my account he said i can't offer you a offer or credits such as you have now along with your exiting account, so i just gave up and hangup the cell phone.
• Once i termed to clarify, Eunice with the BCX Wireless Vehicle team advised me which the discounts were used. On the other hand, she copied and pasted Abdul’s notes, which did not explain the price reduction specifics.
If an automatic assistant asks for The explanation of one's contact, point out "I want to make payment preparations for my mobility Invoice".
Vehicle-counsel will help you immediately slender down your search results by suggesting achievable matches as you sort.
Car-recommend allows you rapidly narrow down your search engine results by suggesting achievable matches as you variety.
Notice: if The subject isn't nevertheless lined by TELUS Qualified Messaging, You will be provided that has a callback choice.
The TELUS workforce acknowledges that our work spans a lot of Territories and Treaty regions and we've been grateful for the normal Expertise Keepers and Elders who're with us now, those who have long gone prior to us and also the youth that inspire Telus customer service us.
I had been at last offered scenario amount 21911243 and explained to that a supervisor would call me back again in just two several hours, which did not take place. Alternatively, I had been educated which i needed to hold out 24 several hours.